Consumers are increasingly using stored payment details to make their purchases. Transactions using stored payments are usually smoother and faster—helping drive customer loyalty and satisfaction.
Merchants and acquirers may enjoy higher authorizations, increased sales, and more predictable revenue streams when they offer stored credentials. In fact, the most recent Global Digital Shopping Index survey found that 45% of shoppers had used stored payment credentials to complete their most recent purchase.1
But managing stored payment arrangements can be complex. Customers’ card details can frequently change, and if they aren’t updated, can cause transactions to be declined—potentially disrupting recurring payments and frustrating customers. Common card information changes and updates can result from account closures, cards reported lost or stolen, expiration date changes, product upgrades, and portfolio conversions between Visa issuers or card networks. And updating these details manually can be time-consuming and possibly introduce errors.
The challenges of stored payments
Addressing challenges that stored credentials present can help you offer smoother and more secure payment experiences. Here are a few examples of challenges and ways that our lifecycle management solutions can help:
| Challenge | Solution |
|---|---|
| A customer’s payment details change due to a lost or stolen card | Automatically update customer’s stored card details when they are changed to help reduce declined transactions. |
| A customer’s subscription payment is declined, so they don’t get the service they were expecting | Automatically keep card information up to date to avoid interruptions, boost authorization rates, and help protect your revenue streams. |
| A customer experiences difficulties completing checkout, and goes to a competitor | Offer and securely manage stored payments for customers to improve payment experiences. These can help you promote customer satisfaction and loyalty. |
| Your customers or your staff spend time updating customer payment details manually | Automate updates to card details, so no one spends time and resources making updates manually. Automatic updates also help minimize errors and streamline your operations. |
Let’s talk payments
Our suite of lifecycle management solutions—Visa Account Updater, Real Time Visa Account Updater, and Visa Digital Credential Updater—offer automated card updates and secure lifecycle management for stored payments so you can turn operational inefficiencies and payment challenges into higher profit potential. Our payments experts can show you how.
1 Visa Acceptance Solutions & PYMNTS: '2025 Global Digital Shopping Index'; February 2025.
Disclaimer: Case studies, comparisons, statistics, research, and recommendations are provided “AS IS” and intended for informational purposes only and should not be relied upon for operational, marketing, legal, technical, tax, financial, or other advice. Visa neither makes any warranty or representation as to the completeness or accuracy of the information within this document, nor assumes any liability or responsibility that may result from reliance on such information. The information contained herein is not intended as investment or legal advice, and readers are encouraged to seek the advice of a competent professional where such advice is required.